At All Golf Shop, we’re committed to delivering premium golf equipment with the same precision as your perfect swing. Our shipping and returns policies are designed to give you complete confidence in every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. International customers (excluding certain Asian/remote regions) may experience additional delays.

Our Hassle-Free Returns Policy

We stand behind every product in our collection. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Non-Returnable Items

To ensure quality and safety for all customers, the following items cannot be returned:

  • GPS & Rangefinders (for hygiene and technical reasons)
  • Golf balls once removed from original packaging
  • Personalized or custom-made items
  • Items marked as “Final Sale”

Return Conditions

To qualify for a return, items must be:

  • In original, unused condition
  • With all tags attached
  • In original packaging with all accessories

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear All Golf Shop Team,

I would like to initiate a return for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Size issue/Product defect/Change of mind]
Preferred resolution: [Exchange for (specify product)/Refund]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • Return shipping address (varies by location)
  • Recommended carrier (typically same as original shipment)
  • Return authorization number (must be included with package)

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Receive Your Refund or Exchange

Upon receipt and inspection of returned items:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 1-2 business days after return processing (standard shipping times apply)

Special Cases

International Returns

For customers outside the U.S. (excluding certain Asian/remote regions):

  • Customs forms must be marked as “Returned Goods” to avoid duties
  • Original international shipping costs are non-refundable
  • Allow additional 5-7 business days for international processing

Damaged or Defective Items

If your premium golf equipment arrives damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange a prepaid return label and expedited replacement

Need Assistance?

Our golf-knowledgeable customer service team is here to help:
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm EST

All Golf Shop
4400 Copperhead Road
Hartford, US 06103

Last Updated: [Insert Date]