Returns & Exchanges

At All Golf Shop, we stand behind our premium golf equipment just as we stand behind your perfect swing. If you’re not completely satisfied with your purchase, our straightforward returns process ensures you can shop with confidence.

Our Return Promise

We accept returns within 15 days of delivery for most items in their original condition (unused, with tags attached, and in original packaging). Some exclusions apply (see below).

Easy 3-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• Item(s) you wish to return
• Reason for return
• Whether you prefer an exchange or refund

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

• Return shipping address (varies by location)
• Recommended carrier (typically same as original shipment)
• Return authorization number (must be included with package)

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Receive Your Refund or Exchange

Upon receipt and inspection of returned items:

• Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Shipped within 1-2 business days after return processing (standard shipping times apply)

International Returns

For customers outside the U.S. (excluding certain Asian/remote regions):

• Customs forms must be marked as “Returned Goods” to avoid duties
• Original international shipping costs are non-refundable
• Allow additional 5-7 business days for international processing

Damaged or Defective Items

If your premium golf equipment arrives damaged or defective:

1. Contact us within 48 hours of delivery at [email protected]
2. Include photos of the damage/defect and packaging
3. We’ll arrange a prepaid return label and expedited replacement

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