Welcome to All Golf Shop’s FAQ section! We’re here to help you with any questions about our premium golf equipment, delivery services, and shopping experience. Our team of golf enthusiasts has compiled the most common inquiries to get you back on the course faster.

Product Questions

What types of golf products do you offer?
We specialize in comprehensive golf equipment including:
  • Clubs and head covers
  • Technical apparel (base layers, jackets, gilets)
  • Accessories (gloves, belts, hats, snoods)
  • Performance gear (GPS devices, rangefinders)
  • Travel solutions (bags, trolleys, travel covers)
  • Practice equipment (balls, training aids)
Our selection is curated for serious golfers who demand quality equipment that matches their game’s precision.
How do I choose the right golf clubs for my skill level?
While we recommend professional fitting for optimal performance, our product descriptions include detailed specifications about:
  • Club flexibility and shaft composition
  • Forgiveness ratings for different handicap levels
  • Weight distribution and swing characteristics
Our customer service team ([email protected]) can provide additional guidance based on your playing style.
Do you offer weather-specific golf apparel?
Absolutely! Our technical golf clothing includes:
  • Water-resistant jackets for rainy conditions
  • Breathable base layers for warm weather
  • Insulated gilets for cooler temperatures
  • UV-protective headwear for sunny days
All apparel is designed to maintain comfort and flexibility during play.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed through secure, encrypted systems for your protection.
Can I create an account to track my orders?
Currently, we process orders as guest checkouts, but you’ll receive:
  • Real-time tracking information via email
  • Shipping confirmation with carrier details
  • Delivery updates directly from our courier partners
We’re developing a membership program for future enhanced features.
How can I change or cancel my order?
Due to our fast processing times (1-2 business days), please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate changes before shipment.

Shipping & Delivery

What are my shipping options?
We offer two premium delivery services:
  1. Standard Shipping ($12.95) via DHL or FedEx (10-15 business days after processing)
    • DHL – Best for urgent club deliveries
    • FedEx – Ideal for complete sets and heavy items
  2. Free Shipping via EMS (15-25 business days after processing) for orders over $50
Note: Processing typically takes 1-2 business days before shipping.
Do you ship internationally?
Yes! We serve golf enthusiasts worldwide, excluding some Asian and remote regions. International customers should:
  • Allow additional time for customs clearance
  • Be aware of potential import duties (customer responsibility)
  • Choose Standard Shipping for more reliable tracking
How is my golf equipment protected during shipping?
We take special care with every shipment:
  • Club Protection Guarantee: Premium padding and protective casing
  • Weather-Resistant Packaging: Keeps technical apparel dry
  • Custom Solutions: Different packaging for clubs vs. apparel
  • Expert Inspection: Golf-savvy staff verify each item

Returns & Exchanges

What is your return policy?
We offer a 15-day “mulligan” policy from delivery date:
  • Items must be unused with original tags/packaging
  • Clubs cannot show signs of play (grass marks, etc.)
  • Initiate returns by emailing [email protected]
  • Customer pays return shipping unless item is defective
This gives you time to test clubs at your range or try apparel in different conditions.
How long do refunds take to process?
Once we receive and inspect your return:
  • Credit card refunds: 3-5 business days to process
  • PayPal refunds: Typically appear within 24 hours
  • You’ll receive email confirmation when processed
Note: Your bank may require additional days to post the credit.
Can I exchange an item for a different size or model?
We recommend placing a new order for the desired item and returning the original purchase under our standard return policy. This ensures:
  • You secure availability of the new item
  • Faster processing than traditional exchanges
  • Clear tracking for both transactions

Additional Services

Do you offer expedited shipping for tournaments?
While we don’t guarantee expedited service, contact us immediately at [email protected] for tournament-urgent shipments. We’ll:
  • Prioritize your order processing
  • Recommend the fastest shipping option available
  • Provide special tracking attention
Pro Tip: For important events, order at least 3 weeks in advance.
What should I do if my package is damaged?
Contact us immediately at [email protected] with:
  • Your order number
  • Photos of the damaged item and packaging
  • A description of the issue
We’ll arrange replacement or refund and work with the carrier to prevent future issues.
Where is All Golf Shop located?
Our headquarters and pro shop are located at:
4400 Copperhead Road, Hartford, US 06103
While we don’t have physical retail locations, our Hartford team personally handles every shipment with golf expertise.

Still have questions? Our golf-knowledgeable customer service team is ready to help at [email protected]. We respond within 24 hours (weekdays) to keep your game moving forward.

Remember – at All Golf Shop, we don’t just deliver equipment, we deliver confidence for your next round.